Tuesday November, 29 2022

TRAINING

We customize programs to your objectives, organization and policies.  Programs may vary in length from 2 hours to 1 day.  The Management / Supervisory classes may be grouped for a 3, 5 or 9 session program.  On request, we also design training programs.

Management / Supervisory

  • Employment Interviewing and the Law

  • Preparing & Conducting Performance Reviews

  • Conflict Management

  • Time Management and Delegation

  • Handling Problem Employees – Employee Relations & Discipline

  • Enhancing Your Communication Skills

  • Union Avoidance/Grievance Handling

  • Management Styles and Motivation

  • Improving Employee Performance – Coaching & Counseling


Sales / Customer Service

  • Delivering Quality Customer Service

  • C.A.R.E. (Customers Are Really Everything)

  • Business Etiquette & Telephone Communication

  • Cross-Selling & Product Knowledge

  • Sales Training and Motivation

  • Managing a Sales Force

  • Making Successful Business Development Calls

  • Achieving Service Excellence

  • Building a Sales Orientation


Related Training Programs

  • The Art of Negotiations – Getting To Yes

  • Team Building

  • Building an Effective Partnership - Board/Management Relations

  • Mergers/Acquisitions – Human Resource Planning

  • Retaining & Recruiting Quality Employees


Issues – How to Prevent the “We/They”

  • Managing for Productivity

  • Employee Incentive Programs That Work

  • Strategic & Human Resource Planning

  • Managing & Motivating Lawfully

  • Competitive Advantage Through People