TRAINING

We customize programs to your objectives, organization and policies.  Programs may vary in length from 2 hours to 1 day.  The Management / Supervisory classes may be grouped for a 3, 5 or 9 session program.  On request, we also design training programs.

Management / Supervisory

• Employment Interviewing and the Law
  
  
• Preparing & Conducting Performance Reviews
  
  
• Conflict Management
  
  
• Time Management and Delegation
  
  
• Handling Problem Employees – Employee Relations & Discipline
  
  
• Enhancing Your Communication Skills
  
  
• Union Avoidance/Grievance Handling
  
  
• Management Styles and Motivation
  
  
• Improving Employee Performance – Coaching & Counseling
  
  
  

Sales / Customer Service

• Delivering Quality Customer Service
  
  
• C.A.R.E. (Customers Are Really Everything)
  
  
• Business Etiquette & Telephone Communication
  
  
• Cross-Selling & Product Knowledge
  
  
• Sales Training and Motivation
  
  
• Managing a Sales Force
  
  
• Making Successful Business Development Calls
  
  
• Achieving Service Excellence
  
  
• Building a Sales Orientation
  
  

Related Training Programs

• The Art of Negotiations – Getting To Yes
  
  
• Team Building
  
  
• Building an Effective Partnership - Board/Management Relations
  
  
• Mergers/Acquisitions – Human Resource Planning
  
  
• Retaining & Recruiting Quality Employees
  
  

Issues – How to Prevent the “We/They”

• Managing for Productivity
  
  
• Employee Incentive Programs That Work
  
  
• Strategic & Human Resource Planning
  
  
• Managing & Motivating Lawfully
  
  
• Competitive Advantage Through People